This Complaints Policy applies to the website CozySexGames.com.
Any user who accesses our website can submit a complaint.
How to Make a Complaint
If you wish to make a complaint, you can do so by:
Please provide your information, including your email and the URL of the content you are complaining about.
How We Deal With Complaints
- Investigation:
We will take steps as we consider appropriate to investigate your complaint within a timescale which is suitable to the nature of your complaint.
- Further Information:
If we require further information or documents from you, we will contact you to let you know.
- Response Time:
Complaints will be reviewed and resolved within 7 business days.
Content Removal
- If we are satisfied that the content is unlawful or non-consensual, we will immediately remove such content and notify you of our decision by email or other electronic message.
- If we are satisfied that the content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
- Dispute Resolution:
Any dispute regarding our determination that content is non-consensual will be submitted by us to a neutral arbitration association at our expense.
- Appropriate Actions:
We will take such actions as we consider appropriate to deal with the issue raised by your complaint. If you have complained about content which appears on CozySexGames and we are satisfied that the content breaches our Acceptable Use Policy, we will act quickly to remove such content.
- Outcome Notification:
We are not obligated to inform you of the outcome of your complaint.
Unjustified or Abusive Complaints
As a user of CozySexGames, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your user account.
For any queries regarding this policy, please contact us at [email protected].
